The Cost of Quality is a significant cost on any project so prudent managers look for ways to keep those costs in check.

How high is your Cost of Quality? The answer might surprise you. Yes, it includes reviews, the QA infrastructure, and preparing tests, those are your "Appraisal Costs". But how high are your "Failure Costs" the cost of defects?

Your engineers spend time in diagnosis and rework, development schedules slip, support costs climb, and your company's and products' reputations sink. These Failure Costs, which are the more significant Cost of Quality, are beyond your direct control. But you can gain control over them indirectly, by investing in Appraisal Costs that minimise Failure Costs, reducing your total Cost of Quality and making it more predictable.